HX3

Frequently Asked Questions

See some common questions and answers below, or email us at team@hx3labs.com

How do I receive the programme?
Once you have purchased a programme and entered all your personal details, you will be redirected to the members’ area. From there, the team will have your custom-built programme ready for you to access!
Is this a subscription-based programme?
Yes, maintenance is crucial for progressing in your fitness journey, which is why our programmes are regularly updated with personalised workouts and meal plans based on your chosen programme. You’ll also receive ongoing support from the team. The best part is that you’re not locked into a long-term commitment — you can cancel at any time.
Are the programmes available worldwide?
Absolutely, our programmes are available for purchase and access from anywhere in the world! It's essential to us that everyone, regardless of location, can benefit from this programme.
Is the programme the same every month?
No, each month offers something new. This includes increasing the weights you lift, introducing new exercise variations, and adjusting your diet as your body evolves. It’s important to continually challenge your body to ensure steady progress.

Refunds and Returns
For information on our refunds and returns policy, please refer to the terms and conditions.
How do I cancel?
To cancel your subscription, you must email us at team@hx3labs.com and give 7 days' notice so you are not charged the next payment. If you have already paid for the current month, no refund will be processed.
Can I pause payments without cancelling my account?
For information on pausing payments, please refer to the t erms and conditions.

How can I adjust my dislikes list?
To adjust your dislikes list, go to your profile tab in the members’ area. Select ‘dietary preferences,’ then click on the ‘ingredients I dislike’ tab. From there, the team has made it easy for you to add or remove ingredients from your dislikes list.
How do I swap meals?
To swap meals, click on the meal you want to replace. You’ll see a ‘swap’ option on the tab — select it and follow the instructions provided by the team in the pop-up window.

Due to the diet plan being bespoke for you, you won’t always have the option to swap meals, as we must maintain the nutritional values of our plans as a priority.

Is this beginner-friendly?
Yes, the programme is beginner-friendly. Workouts are customised to fit your goals and experience level. If you’re new to the gym, the team will provide a programme designed just for you. You can start with weights that match your fitness level and gradually increase them as you progress.
Can I do the workout plan at home?
The team can customise the plan for you to complete at home if you prefer! All you’ll need is a set of weights or dumbbells. Simply select the ‘home only’ option on the setup form.
How do I swap workouts?
To swap workouts, click on the exercise you want to replace. On the right side of the screen, you will see a ‘swap’ icon. Click on this and follow the instructions provided by the team in the pop-up window.